sort of it is - the people there go above and beyond to help. I often just spammed questions to get an answer, and they would get back to me (u can also ask for tips on assignments and other exam queries too)
yh fax my mate got the same marks as me in other subs expect with an extra 3 marks in 3u and 4u...... however i got about 1 mark more than him in chem and still ended with the same ATAR.