I thought u would've known that by now:
Well sorry to break it to ya... but its all this:
nature and role of markets and marketing
• the role of marketing in the firm and in society
• types of markets — resource, industrial, intermediate, consumer, mass, niche
• production–selling–marketing orientation
• the marketing concept — customer orientation, relationship marketing
• marketing planning process
elements of a marketing plan
• situational analysis including SWOT and product life cycle
• establishing market objectives
• identifying target market
• developing marketing strategies
• implementation, monitoring and controlling — developing a financial forecast,
comparing actual and planned results, and revising the marketing strategy
market research process
• determining information needs, data collection (primary and secondary), data analysis and interpretation
customer and buyer behaviour
• types of customers — people, households, firms, educational institutions,
government, clubs and societies, religious organisations
• the buying process — buyers and users
• factors influencing customer choice — psychological, sociocultural, economic,
government
developing marketing strategies
• market segmentation and product/service differentiation
• product and service
– positioning
– branding
– packaging
• price including pricing methods — cost, market and competition-based
– pricing strategies/tactics — skimming, penetration, loss leaders, price points
– price and quality interaction
• promotion
– elements of the promotion mix — personal selling, advertising, below-theline
promotions, public relations
– the communication process including opinion leaders and word of mouth
• place/distribution
– distribution channels and reasons for intermediaries
– channel choice including intensive, selective, exclusive
– physical distribution issues including transport, warehousing, inventory
• environmental effects on distribution — technology, local government
ethical and legal aspects
• environmentally responsible products
• other issues including creation of needs, impacts of retail developments,
sugging (selling under the guise of research)
• role of consumer laws in dealing with
– deceptive and misleading advertising
– price discrimination
– implied conditions
– warranties
– resale price maintenance.
Have fun with that now won't ya