Just thought i might share my triumphs in the WOW systems yesterday. Ok, a customer (women) has been in earlier in the week talking to out STM because her husband received his 3 month credit statement and there was a transaction from august last year for $420.00 that they were adamant they had not made. she had been in dispute with her bank and managed to get the merchant reciept from them and came back in yesterday. meanwhile, during the week the SSM and SM had been trawling electronic journal and couldnt find anything. So she comes in and gives us the merchant copy (this was also the first i learned of the issue) and after abit of looking around my SSM said to me to have a look and see if i could find anything. so after a while of extreme searching i managed to find the input in EJ! more than 6months ago! (all the while trying to run the service department and all 23 staff in it) i then managed to see that that card had been used to buy a wish gift card for $420.00 from our store. mystery solved right! however i was then able to get the wish gift card number off that EJ slip and search it on the gift card management website and look up the transaction history! this is where it got wierd though.. the gift card was used the very next day, in a place that is several hours drive from us! and it was the total $420... not like $409.37 or some portion but the whole amount.... wierd. so i phoned this store and got them to fax me their EJ imput for this transaction and turns out they bought 12 cartons of beer totaling exactly $420! hows that for 007 woolworths skills! so then we speculated whether her husband maybey had a drinking problem etc etc... however after that the SM couldnt find her details.. so we are waiting fot her to come back in... but still got a nice pat on the back.. and our normal SM is on leave and we have a relief and my SSM said to me "luckily xxxxx (our normal SM) wasnt here as he would have probily just given her the $420... so true.. anyways, just shows theres always something happening at woolworths... lol.
Maybe add a few line breaks and I might read it
lol
We had a 'trial' AutostockR audit today. Produce failed
Pretty darn stupid doing an Audit on Sunday though, quite low stock levels etc. The only thing I failed on was I had empty crates with tickets, instead of putting those tickets in our out of stock ticket box and filling that space with another product.
Fucked if I can be bothered doing that.
On another note, we totally over ordered Sweetcorn, had 16 crates of the crap when I left...Knocked it right down to 30c each.
I have my first official shift in Store Room next Saturday. Then the Thursday after I'm going for my Forklift
I was booked in for end of March, but the SM managed to score a canceled booking, which is awesome
I am driving the Forklift at the moment but it's a requirement that I'm under constant supervision from a licensed driver. It'll be so much easier on a Saturday not having to rely on the duty manager to unload trucks.