Got this in my email about half an hour ago
No mention at all of any future preventative measures such as replacing the entire system or increasing the servers to better handle the load. That's ridiculous.Dear student
As you will be aware, we have experienced severe technical difficulties with eStudent over the past 36 hours, which meant many students had difficulty accessing the system and organising their timetable. I apologise unreservedly for the inconvenience this has caused and the additional stress created by this failure.
We anticipated increased demand on our systems and prepared for it: we had a high-performance grid available and engineers on site around the clock. Despite this, we experienced a number of critical system failures. None of these failures took the system offline for long, but to prevent further incidents we had to reduce the number of students able to access it at any one time.
Although the personal experience for students has been unacceptable, the system continues to process class changes, more than 48,000 as at 9.45 this morning.
We do not know what went wrong. We are investigating all aspects of the process to identify the problem and will continue to do so until we isolate it and fix it. I will ensure that this does not happen again.
Many of you have also voiced your concerns over this issue, and they have been heard. I have also met with student representatives this morning to discuss what has occurred and we have agreed upon these immediate action points:
* that eStudent should remain open to accept class changes for those students who have not yet finalised their timetable
* that students who are unable to access eStudent and who have special circumstances which require urgent timetable finalisation can call HELP on 02 9850 4357 or email help@mq.edu.au between 8am and 8pm
* that open and transparent communications with students continue via email, Facebook, the Macquarie website, ask.mq.edu.au, OneHelp and other communication channels that students prefer
Once again, I apologise for the problems you have encountered.
Regards,
Deidre Anderson
Deputy Vice-Chancellor, Students and Registrar