Self Serve 101
SCO Guide & Procedures
Important Rules:
- Never open the silver notes dispenser case whilst customers are in the store
- You are only allowed to have one of the machines silver coin dispenser cases open at the one given time (unless store has ceased trading like above)
- NEVER do cigarettes/refunds/reduce to clears/scanning polices on the SCO's
Tips:
- To reboot a SCO, there is a keyboard in a compartment under on the bottom left or right of the notes compartment (usually directly under the bagginng area) - Use "Ctrl + Alt + Del", and select "Log Off". The machine will restart and fix itself.
- At night when collecting the money from each note dispensing compartment, there will be a lifty tab thing at the top, lift this up and see if any money is in there, if so, put it with the money you have collected.
- The IT help desk number has been labled onto the front of the SCO folder which is in the cupboard with the service folders and other various folders.
After changing the receipt roll, you may need to do a "Printer Reset", but you will need to do a "Refresh Receipt", so the Woolworths header refreshes.
- Make sure self serve is pretty. Keep it clean at ALL times, empty bins when 3/4 full, pick up rubbish off the floor, clean the machines if they become dirty (because they will)
- Make sure you fluff (pull) the bags out ready for the customer to go. Watching a customer trying to tuck a bag out is painful, and they end up pulling half off and dumping them in the bagging area causing a DISGUSTING mess.
- When the light above the scale goes green, the items/bags in the bagging area can be removed.
- SCO's can be controlled by POS, which is the screen we have for the registers. To access this go to "Store Login > POS". Note: you will have access to the SVR menu (supervisor menu). I suggest you get a supervisor help you with learning some of the basic functions you will need for self serve (voiding transactions, disc. dumps, quantities, etc)
- If an "A" or a "W" appears on the EFTPOS machines, go into the SVR menu and press "EFT Logon", this will basically relog the EFT machines on and should fix any issues with it.
When an incorrect amount dispenses:
- Get the money from the smokeshop tills and give to the customer. Make a note for the smokeshop register of how much was incorrectly dispensed if over a few dollars.
Receipt Rolls
- When a receipt roll is running low, the light for the SCO will flash red constantly even when there are no errors on the screen. You must change the roll ASAP, because if the receipt roll runs out during a transaction/whilst printing a recepit, it will become unresponsive for around 5 minutes and will cause a lot of issues.
When closing self serve, do the following:
1) Store Login > Print ATM Management Report
2) Turn Lane Light OFF
3) POS > Sign Off
4) Open the top compartment, empty the contents of the coin accepter collector into the "acceptor" bag, and do the same with the notes acceptor located right next to it. Rubber bands are not necessary when putting the notes into the acceptor bag.
5) Open the bottom notes dispenser case and empty the contents of the three draws ($5, $20, $50) into the "dispenser" bag. You must put each of these in a rubber band. Put the three rubber bands sets of notes into the dispenser bag.
6) Close the machines and lock them properly
Step 4 and 5 can be swapped, you do not have to do the top compartment first.
